Pick up & delivery
At the check-out center you will be prompt to choose, shipping: USPS, or You may want to choose pick up the items at our store or delivered to your home or office.
For residents of Miami-Dade and Broward County exclusively, we are offering a pick and delivery service for your convenience, below are the conditions.
Miami-Dade: Will have a $25.00 delivery fee, with a minimum of a $100.00 in purchase.
Broward: Will have a $30.00 delivery fee, with a minimum of a $150.00 in purchase.
Shipping Information, Policy and Rates
We ship orders to 48 states in the United States, its territories, and to APO and FPO military addresses.
We DO NOT SHIP to Utah or South Dakota.
We use U.S. Postal Service (USPS). Orders placed before 3:00 PM EST will ship on the same day.
1-5 business days to most US destinations.
Prompt, dependable, cost-effective shipping.
- $15 flat fee on orders $199 and less
- Free Shipping on orders $200 and more
On orders that contain tobacco products, adult signature is always required.
Exact shipping charges are shown on your shopping cart before checkout.
You will receive an email notification when your item has shipped with the date of shipment and a tracking/delivery confirmation number. If you have any special handling requests, please leave us a comment during checkout.
Our customer service hours of operation are from Monday to Friday 9am-6pm EST and Saturdays 10am-6pm EST.
Easy Return policy
We do our best to provide you with the highest quality cigars, and accessories, in perfect condition, as quickly as possible. Every shipment is inspected for quality and undergoes a series of several spot-checks by our shipping staff for accuracy and quality but in the case that you are not satisfied with your purchase, you may return the item within 30 days* of receipt of your order. Simply, contact uss directly 305.801.5585 and our team of customer service representatives will guide you through our easy return process. Upon completion of the return, you will receive a Return Merchandise Authorization Number (RMA#). It is important that you write this number on the outside of the package to ensure accuracy upon receipt of the return. Please take note that returns take 3-10 business days from receiving a return to process.
How the return policy works:
For cigars by the box or bundle of 20 cigars or more, we allow a 1 stick allowance but the remaining cigars must be returned in order to receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers and 3 or 5-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.
All Other Merchandise—For any other merchandise outside Cigars, Pipes and Pipe Tobacco, may be returned within 30 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.
*During the holidays, items shipped between November 1st and December 31st can be returned until January 31st.
Secure & Private
We will not sell, share, or rent your information to others in any ways different from those disclosed in this Policy.
What Information We Collect
We gather and store the information you enter on our web site or give us in other ways. You can choose not to provide certain information, but you may not be able to take advantage of key features of online shopping.
To process your order, we require you to supply us with your billing (credit card), shipping and contact information (email address and phone number). The transfer of this information is secure and cannot be received or read by others. Your credit card information is only shared with our bank for authorization.
Why We Collect Information
We gather information about you so that you may quickly navigate our site for products of interest and to place orders. We also gather information so that we can improve your experience at this website. By collecting information, we are able to offer you features (such as login and password information) that save you time during the order process.
How We Collect Information
When you create your account, and during the order process, you are prompted to supply us with your contact, billing, and shipping information. This information must be provided in order to complete a purchase and is used to complete your order and contact you regarding your order.
We use first party cookies to identify how you arrived at our site. A cookie identifies you while you are at our site and keeps track of items in your shopping cart between visits. We use this information to view bounce rates, content consumed, time on site, cart/conversion activity and more.
Cookies never contain credit card information.
Credit Card Fraud Notice
In order to prevent credit card fraud, we do not process automated address verification. Every order is verified and shipped manually by our staff. If shipping and billing addresses are different, we will confirm the authenticity of the order with the cardholder, both for the cardholder’s and company’s protection. Any order without a valid phone number for the billing party will not be processed. Do not use toll free, cell phone or pager numbers as directory assistance is also used to validate that the billing party exists at the address specified. While shopping at casahabano.net, your IP address will be monitored. Any fraudulent credit card use attempt will be notified to IFCC/FBI.
We use your email address to send order confirmation emails and invoices. If you have selected to receive our weekly email specials by supplying your email address, we will send you our exclusive weekly specials. You can opt out of receiving promotional emails from us by clicking “unsubscribe” at the bottom of any email.
Change Your Information
You can contact us anytime to modify your personal information. We cannot change your personal information over the phone. Additionally, you have the ability to change your personal information any time you log into your account.
You may, at any time, opt out of receiving communications from us, either by clicking “unsubscribe” at the bottom of any e-mail, or you can contact us directly and we will take care of it for you immediately.
We have implemented systems and procedures to secure the information we collect online. For example, we protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. This industry standard encrypts all of your information, including credit card numbers, so that it cannot be read by others as the information is exchanged via the Internet.
Additionally, it is important for you to protect against unauthorized access to your password and to your computer. If you use a shared computer, be sure to sign off and close all browsers when you are finished.
Why do we verify your age?
We do not sell our products to anyone under the age of 18 or 21, whichever your state law requires.
For all first time buyers, we are required to submit a copy or a picture of a Driver’s License or some other form of Government issue ID that verifies your date of birth.